This leading European aviation group is committed to full customer experience.
Air France-KLM Group aims to always be by your side, dedicating themselves to make every effort to provide a pleasant and stress-free travel experience, even in the event of unforeseen circumstances. Starting with communications, booking, check-in, departures, flight disruption management, arrivals, baggage claim, and closing with customer feedback. Customer experience begins with pre-booking data (i.e. web searches) and ends with post-travel communications and unstructured social media data captured on Teradata Vantage™.
With more than 15M active members of its Flying Blue loyalty program, it’s no surprise that Air France-KLM Group is a leader in aviation customer experience.